Driver not available

[388_exBrat]

When I want to print a document my printer is not shown in the 'select printer' screen.

When I check in settings, the printer is shown but the driver is shown as 'not being available'. I have re-installed the software but this makes no difference. I have printed off the various reports directly from the printer so I know that it works.

I have also downloaded and installed the basic driver from the HP site to no avail.

[Kumar0307]

@388_exBrat

Welcome to the HP Support Community!

Installing the updated HP Full-featured drivers may resolve this issue. Let us try these steps: 

Step 1: Clean uninstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Step 2: Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Let me know how this goes.

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