Driver not installed

[Leemo85]

I have a HP envy 5030 printer, it will not print! It is saying the driver is not installed, it keeps telling me to download hp smart but that is not resolving the issue. I have tried removing the printer, my computer is detecting it but how do I download the driver as nothing I do is working. Help

[Mans]

@Leemo85 

Hello,

Please use the HP ENVY 5000 series All-in-One Printer Full Drivers and Software to install your printer.

If the issue continues and the printer is connected to the network, please configure a new Port as follows (only Windows):

1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
4. Select Standard TCP/IP Port and click New Port....
5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
6. Once the port is added, click Finish and close all windows.
7. Try to print.

I remain at your disposal in case of need.

Best regards,