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‎08-06-2021 06:45 AM

HP Recommended
Product: Laser Jet Pro MFP M125a
Operating System: macOS 11.0 Big Sur

Hi

Unfortunately I can't use my printer with my new Mac Big Sure, because the last driver available for my Laser Jet Pro MFP M125a works with OS 10.15.

 

What can I do?

Thanks

 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-14-2021 08:12 AM

HP Recommended

Hi @LORENZO73,

Please carefully go through the listed steps, you should not use HP Smart to install your printer...

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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10 REPLIES 10

‎08-06-2021 11:10 PM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎08-14-2021 03:19 AM

HP Recommended

Hi, Shlomil

Unfortunately, when I try to add a printer with HP Smart, it cannot be seen: at first it searches a wi-fi device, then asks to configurate  a new one with usb (the connection of my printer), but it say that the printer is not connected to USB wire!

(but the same connection works on my old MAC).....

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‎08-14-2021 08:12 AM

HP Recommended

Hi @LORENZO73,

Please carefully go through the listed steps, you should not use HP Smart to install your printer...

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-14-2021 09:42 AM

HP Recommended

Many thanks, Shlomil, now I ca use my printer!!!

😅

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‎08-14-2021 10:10 AM

HP Recommended

Ok, what about the scanner function?

If I try to use it a window says that I've not the rights to open "HP scanner 3"...

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‎08-14-2021 11:46 AM - edited ‎08-17-2021 11:26 AM

HP Recommended

This is due to a recent security update, following below workaround should resolve the problem by fixing the required permissions, Please go through below support document by Apple:

https://support.apple.com/en-us/HT212756

 

Now try scanning again and check for any difference, both HP Easy Scan or Image Capture should now work as expected.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎08-17-2021 11:16 AM

HP Recommended

Hi Shlomil

Excuse me, but I can't find the path spoiler.

Do you know if it has another name in Italian?

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‎08-17-2021 11:27 AM

HP Recommended

Hi @LORENZO73, this was just a container, clicking the word expended the actual path 😉

 

I edited my post with a link to Apple's document with a more detailed information.

 

Cheers,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎08-17-2021 12:59 PM

HP Recommended

OK 

Now it's right!

Many thanks and best wishes.

 

Lorenzo

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