Driver unavailable for HP Envy 5540

[Lexie90]

HP tech support uninstalled the driver for my HP Envy 5540 when they accessed my computer to fix a cartridge problem.but found there is no driver available for this model anymore.  Their only recommendation is to get a new printer.  However, my printer prints perfectly to my daughter's printer with no problem at all.  I'm hoping there's a resource somewhere so i can find a working drive for my perfectly good printer.  When I go to HP website and enter printer model message just says "not under warranty' and "portal unavailable"   

[banhien]

@Lexie90 

Please use the following link

•  https://support.hp.com/au-en/drivers/selfservice/hp-envy-5540-all-in-one-printer-series/5447939
• HP Customer Support - Software and Driver Downloads 

Regards.

[Lexie90]

Thanks for answering so quickly.  Your link took me to the same page I went to earlier and got the same message  portal unavailable.  Is it possible to find a second hand driver that would work with my printer?

  I miswrote in my original posting -  my printer didn't print the document because it's labelled "uninstalled'

so my computer doesn't see the printer any more. .  But I tested it using the scan and copy features and it works fine.

[ferRX]

Hi @Lexie90 ,

Try to install with the next driver:.

>> Basic_Webpack_x64-40.15.1230-EN5540_Basicx64_Webpack.exe (53.4 MB) 

.

Best regards, 

ferRX

[Lexie90]

FerRX   Thanks for trying to help but this was pretty bad.  I used your link and it downloaded a  Quick Driver Update.  But all that  downloaded was a blue square with their logo on that completely blocked my screen .  There were no prompts so I waited about 10 minutes, then tried to remove/delete the big square.  Could not remove it, closed this website and the square was still on my desktop blocking my screen.  I had to shut down computer to remove it.  Can you explain?

[ferRX]

Hi @Lexie90 ,

Probably you need to remove any HP previous printer software.

1. Please follow steps from next video to remove printer driver:

https://www.youtube.com/watch?v=DRlx0arzY2s&ab_channel=Cond%C3%A9Systems

2. Restart your computer.

3. After that try to reinstall the Basic driver software, previously mentioned.

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards,

ferRX.

[Lexie90]

Thanks again for responding.  There are no drivers listed in printer properties - just the serial number of the printer.  I Do not see reference to printer driver anywhere.  HP tech support said they uninstalled the driver but never said they deleted or removed the driver.

[ferRX]

Ok @Lexie90 ,

Then try again to install basic driver:

>> Basic_Webpack_x64-40.15.1230-EN5540_Basicx64_Webpack.exe (53.4 MB) 

.

Best regards, 

ferRX

[Lexie90]

I used your link, it  listed my printer's name and model on my  computer,i   I gave all permissions, it went through extractions, new window said software was installed and started to activate.  Then a new window opened with these  messages: "We don't support this device or operating system"    "Currently don't support mobile setup from this device or operating system"   "Tap here for more options"    I tapped that spot but only a chime sounded and nothing else happened. 

My computer is a PC,  could the software be for a different operating system?

[ferRX · Accepted solution]

Hi @Lexie90 ,

Well, I don´t know 🤔

Maybe this error is because you have a Windows 10 - 32 bits system.

Ok, then try with the next driver for Windows 32-bits

https://ftp.hp.com/pub/softlib/software13/COL61236/mp-147822-1/Basic_Webpack_x86-40.15.1230-EN5540_B...

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards,

ferRX.