Driver unavailable in Windows 10 64b (1909) - Arm64 (AMD)

[fescarigo]

Hello all,

I cannot install the correct drivers for HP Envy 4520 Series in my system Windows 10  (1909) in AMD processor (Arm64).

I already try all suggestions in the community and in the end i cannot print through the windows 10. If i chose another system such as Android or Mac, that works very well.

Does the problem is related with a processor AMD  A9 (Arm64)? or the version of Windows 10 (1909)?

Any kind of help I'll appreciate. Thanks a lot.

FMendes

[Dragon-Fur]

@fescarigo 

I don't know what you have tried - "all the suggestions" in the Community covers a great deal of territory.

So, I don't know - I can offer the following.

At the least, you will have a documented "I tried this" list.

In general, yes, this printer software is supported in Windows 10.

You may have to completely uninstall any existing printer software to install the fresh copy of the Full Feature Software.

Sources for the Full Driver

Full Feature Software (Full Driver)

HP ENVY 4520 series Print and Scan Driver and Accessories 

OR

Easy Start Method (Guided setup and installs printer software - ask it to load the "Full Driver")

HP Easy Start Printer Setup Software 

Reload the Full Driver / Full Feature Software

The Detailed Procedure – “All the bits and extra steps”

Use this method when there are problems uninstalling the software.

Start - “All the bits”

Printer Software – Blocked in Security Software

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

Uninstall Existing Printer Software

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

If software will not uninstall, appears to be removed “but not”

Microsoft:  Fix problems that block programs from being installed or removed

After the software is removed, Restart the computer and log in

Check and Remove Section

NOTE:  After all checks > If any devices are removed, Restart the computer and log in

NOTE 2: 

Can't stand it?

Too much to do?

At the least, check / remove printer from Devices and Printers as described below...

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

NEXT

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Printer folder/files in C:\ ProgramData

Contributed by HP Support Agent  Betty0610

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove  - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Clear HP Printer mention in AppData\Local\HP

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

End Check and Remove Section

After all checks > If any devices are removed, Restart the computer and log in

======================================================

• Download-and-Save the Full Feature Software / Print and Scan Driver and Accessories or HP Easy Start Printer Setup for your Operating System version.
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• Reminder:  If using Easy Start, select the Full Driver
• After the software is installed, Restart the computer and log in

NOTES

If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Both the HP Smart Application and the Full Feature Software can be installed on the same computer – when available, the Full Feature Software should be installed first (and the computer should be restarted).

=================================================================

What else?

Printer connection may do better using a TCP/IP connection

Method - Create TCP IP port

** Install – Optional - Port Issues - Create a TCP/IP port **

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

How-to “Create TCP Port” Contributed by  greenturtle:

1. 
   
   1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
   2. On your PC, go to Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab.
   3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
   4. Type in the proper IP address for the printer.
   
   This video resource will show you how to do it:
   Create & Use TCP IP port
   
   Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

=================================================================

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 4520 All-in-One Printer series 

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[fescarigo · Accepted solution]

Thanks so much to reply me.

The first step Install  the Full Driver  (EN4520_Full_WebPack_1122) i already did, with the all actions that you recommend in the post.

I'll try the second step and i'll following the actions you said and i'll give feedback. Thanks