Driver unavailable?

[DrakeLyon]

So I'm stuggling to get my boss' printer working. He recently changed out the drum and toner and since then the print queue was not accepting anything. I uninstalled the printer after attempting to diagnose it with the HP Smart program that's on his computer. I used that same program to detect and reinstall drivers but it failed after numerous attempts. I then went to uninstall the driver and I downloaded the standalone driver afterward. Now it says "Driver unavailable" in the Printer settings under the printer name I'm trying to get working and the printer says "Ready" in the HP Smart program but attempts to install drivers when I go to print something from within the program. So that fails too of course and tells me to add the printer from the Windows Printers and Scanners screen, but it detects nothing because the printer is already there.

Anyway, what can I do to get this printer to print something? I'm usually a very techy guy and printers usually come easy to me, but this is something else. Please help. Need it working for work.

[TEJ1602]

@DrakeLyon, Welcome to HP Support Community!

This could be due to the connectivity or the drivers installed. Let us try to isolate and resolve the issue-

You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer.

Add a TCP/IP port.

1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
2. Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.
3. Select Standard TCP/IP Port, and then click New Port.
4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
5. Try printing.

Hope this helps! Keep me posted. 

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