Driver unavailable

[Nan09]

Hi I have been having problem with my printer since updating to Windows 10, my printer says that the driver is unavailable. I uninstalled and reinstalled the printer to no availability. I downloaded the recommended updates, software and drivers and still not able to get my printer to work. Is anyone having the same problem any help would be greatly appreciated.  

[Mans]

@Nan09 

Hello,

Please uninstall all software related to your printer (except HP Smart) as follows:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP LaserJet Pro MFP M148-M149 series Basic Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Repeat step 4 with the following software (The list of software for your printer may be different):
• Study for the improvement of the HP LaserJet Pro MFP M148-M149 series product.
• HP Dropbox Plugin
• HP EmailSMTP Plugin
• HP LaserJet Pro MFP M148-M149 series Help
• HP FTP Plugin
• HP Google Drive Plugin
• HP OneDrive Plugin
• HP SharePoint Plugin
6. Follow the instructions on the screen to complete the uninstall of the printer.
7. Restart the computer.

8. Launch the registry editor:

   1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
   2. Type regedit, then OK. The registry editor opens.
   3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)
9. Delete the HP LaserJet Pro MFP M148-M149 series folder in the way:
   
   • C:\Program Files\HP
   • C:\Program Files (x86)\HP

10. Rename folder 3 in 3_old in the path below (a restart may be required):

    • C:\Windows\System32\spool\drivers\x64.
    • C:\Windows\System32\spool\drivers\W32X86.

    NOTE: If the file refuses this action do as follows:

    1. On the keyboard, tap the Windows and X keys simultaneously.
    2. Click Command Prompt (admin) or Windows Powershell (admin), and click Yes.
    3. Type net stop spooler, then press Enter key.
    4. Rename the file.
    5. Type net start spooler, then press Enter key.
11. Reinstall the printer with the HP LaserJet Pro MFP M148-M149 series Printer Full Software and Drivers.
12. Try to print and scan.

Don't hesitate to contact us in case of need.

Best regards,

[Nan09]

@Mans

Hi thank you for your reply, I got to number 4 to uninstall but I did not have anything there. Am I missing something here? I'm at a lost here.

[Mans]

@Nan09 

Hello and thanks for your return,

Skip steps 4 through 8, then go straight to step 9 in my previous post. If you have nothing in step 9, please proceed to step 10.

If the issue continues, please try the following solution:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click HP LaserJet Pro MFP M148-M149 series, then Remove device and Yes.
4. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
5. Type printui /s /t2, then press Enter. The Print Server Properties window opens in the Drivers tab.
6. Select HP LaserJet Pro MFP M148-M149 series, then click Remove..., and then select Remove driver and driver package.
7. Click OK, then Yes, and then Delete.
8. Restart the computer.
9. Download the HP LaserJet Pro MFP M148-M149 series Printer Full Software and Drivers.
   
10. Right-click on Full_Webpack-44.9.2760-LJM148M149_UWWL_4-1_Full_Webpack.exe, then on Run as administrator, and then click Yes.
    
11. Launch the printer software installed on the desktop and click Connect a new printer.
12. Select Manual Setup, then Next, and select Wireless, and then Next.
13. Select name printer, and then Next.
14. Follow the on-screen instructions to complete the printer installation.
15. Try to print and scan.

I remain at your disposal in case of need.

Best regards,