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‎03-06-2022 10:51 AM

HP Recommended
Product: HP Envy 5055
Operating System: Microsoft Windows 7 (64-bit)

MIL laptop had new hard drive installed - now won't print.  tried uninstalling/deleting old driver and downloaded the driver pack for Windows 7 (both full and basic) and tried to install - stalled at the windows update - tried to "skip" that - still wouldn't install, tried wirelessly over network (both devices were connected to wi-fi okay) and with a printer cable/USB.  failed everytime.   Also got a splwow64.exe error when opening word document - wouldn't let me do anything with it, much less trying to print it...

 

any suggestions?

Category:
1 REPLY 1

‎03-09-2022 04:21 AM

HP Recommended

Hi@MrsBellmore,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing printing issues with the HP Envy 5055 Printer.

 

Please Uninstall and Reinstall the FULL feature software following these steps:  

(may not need to uninstall if the software was not installed successfully)

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :


https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:


How to Uninstall Download & Reinstall a Printer software

  • Click on this link for Printer setup guide for HP ENVY 5055 All-in-One Printer. 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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