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05-29-2025 12:26 PM
@Kevinr35, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Let's get your HP DeskJet 2800e scanner working again. When HP Smart reports a "Driver issue unable to fix," it usually means the required scan driver is either missing or corrupt. Here’s how to fix it step-by-step:
Fully Uninstall All HP Software
Open Control Panel > Programs and Features.
Uninstall anything related to:
HP Smart
HP DeskJet 2800e drivers
HP Easy Start
Reset Print Spooler and Remove Stuck Drivers
Open Services (Win + R, type services.msc).
Find Print Spooler, right-click > Stop.
Start Print Spooler again.
Open Device Manager, expand Imaging Devices and Printers.
Remove anything that shows your HP printer or scanner.
Restart your PC.
Download and Install Full HP Driver Manually
Go to the official HP drivers page:
Official HP® Drivers and Software Download | HP® Support
Enter your model: HP DeskJet 2800e
Download and install the “Full Feature Software and Drivers”, not just HP Smart or "Basic Drivers."
Restart your computer after installation.
Final Check: WIA Service
Open services.msc
Ensure Windows Image Acquisition (WIA) is set to Automatic and is Running.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
Garp_Senchau
I am an HP Employee