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‎01-13-2020 10:00 PM

HP Recommended
Product: HP 3970 scanner
Operating System: Microsoft Windows 10 (64-bit)

I recently had a new hard drive installed in my Gateway desk top.  I have a HP 3970 scanner which will not work now due to no drivers being available. I have run the tool on the HP website which says no drivers available.   I always thought the drivers for a device such as this scanner were on the install disc that came with it. I  I have run it with no success.  Yes I know this stuff is old but I want to be sure I have checked all my options before I buy a new one. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-13-2020 10:13 PM

HP Recommended

Hi,

the scanner is not supported on Windows 10.

 

Please find below support document as a reference:

https://support.hp.com/hr-en/document/c04635838

 

While no drivers are provided by the manufacturer, you may try the 3rd party Vuescan application which should work with your scanner with its own drivers:

https://www.hamrick.com/vuescan/hp_scanjet_3970.html#technical-information

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎01-13-2020 10:13 PM

HP Recommended

Hi,

the scanner is not supported on Windows 10.

 

Please find below support document as a reference:

https://support.hp.com/hr-en/document/c04635838

 

While no drivers are provided by the manufacturer, you may try the 3rd party Vuescan application which should work with your scanner with its own drivers:

https://www.hamrick.com/vuescan/hp_scanjet_3970.html#technical-information

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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