Drivers for Envy 4524 not installing

[HelenHol]

Hi,

I'm running my laptop on Windows 10 and my Envy 4524 printer randomly stopped printing in colour. I followed the HP guidance and uninstalled the printer driver and removed the printer from devices and printers and I also restarted my laptop.

I then tried to install the  printer driver again and it wont install as the software just runs and then quickly says installation complete which it's not as not showing anywhere.

I also use the printer with a 2nd laptop which also wouldn't print in colour and I followed the same process but this works fine.

How do I get the software installed and the printer working again?

[Kumar0307 · Accepted solution]

Hi @HelenHol

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps:

Let us install the printer using the IP address which may resolve not printing in color issue.

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

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