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‎08-07-2023 11:42 AM

HP Recommended
Operating System: Microsoft Windows 11

My printer driver is no longer found. I have tried all of the HP online tools, fixes, etc. NOTHING works!  I find online that hundreds of people are having the same issue with HP. Can any one help. HP will not talk with us.

Silbano Garcia
Category:
1 REPLY 1

‎08-07-2023 12:32 PM

HP Recommended

Hello @Silbano ,
Welcome to the HP Support Community!

 

Here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 
    Read all information, click on "Expand all".
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
    File name: Full_Webpack-40.15.1230_1-OJ8710_Full_Webpack.exe (115.8 MB)
    Caution: Do not connect the printer until the installation software prompts you to do so!
  7. The installation was completed successfully, now you must ...
  8. Restart the System again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Hope this helps! Keep me posted.
Andr-1611

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