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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Drivers for Officejet J5780

Create an account on the HP Community to personalize your profile and ask a question
01-08-2025 11:14 AM
Hi @Doingresearch,
Welcome to the HP Support Community
I understand you are facing an issue with your HP OfficeJet J5780 Printer driver installation. Not to worry I will help you to get a resolution to resolve the issue.
Let's perform a power drain:
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Remove USB cable, if present.
- Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
- Turn on the printer and wait till warm-up period finishes and the printer is idle
Update the printer firmware
- Click here to download and install the latest printer firmware from your product
- Click here to know different methods of updating printer firmware.
Refer this link: HP Officejet J5780 All-in-One Printer Software and Driver
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
01-15-2025 01:48 PM - edited 01-15-2025 01:49 PM
Select the full feature driver but read the warning first
https://drivers.eu/Printers/HP/Officejet%20J5780
WARNING: THE ARCHIVE SITES BELOW ARE NOT HP AND PROBABLY HAVE UNWANTED SOFTWARE THAT WILL DOWNLOAD IF YOU ARE NOT CAREFUL
The following two sites have software for older systems that might not be available at HP. The driverscollection site is recommended more than the .eu one. Do not download any "driver downloader" or "updater". Please examine the buttons to ensure they download the actual driver and not a driver helper. Do not click on any advertisements or any page that has the word "AD"
https://us.driverscollection.com
https://drivers.eu/Printers/HP
https://drivers.eu/PC/HP
Close any popup that has "AD" in it. Download only official HP files. For laptops and desktops, the download filename will start with the two letters SP and have the form
SP153214.exe -or-
SP96885.exe etc.
Printer download will have the name or model of the printer in the filename.
Let me know what you find out.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
01-16-2025 09:04 AM - edited 01-16-2025 09:21 AM
@Doingresearch wrote:Thank you very much. Do you know if the sites are safe?
No, the sites contain malware that downloads advertisements. Some antivirus will flag the download as a trojan but it is basically malware. The malware is in the downloader application. That app is not needed and can be avoided if you are careful.
Do not download any "driver downloader" or "updater". Please examine the buttons to ensure they download the actual driver and not a driver helper. Do not click on any advertisements or any page that has the word "AD" in it.
The malware is in the "downloader application". In my experience the drivers are all original HP drivers that for some un-accountable reason, HP does not want to store on their download servers.
If in doubt, scan for malware after downloading
Generally speaking this is software that is not considered a virus or trojan. It performs unwanted functions such as downloading newer advertisements or reporting what the user is looking to buy and offering alternative suggestions. Typically free games have these apps.
Type MRT in the windows search bar. Do it both before and after downloading.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it