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Locked

‎10-20-2021 12:44 PM

HP Recommended
Product: ENVY Pro 6452
Operating System: Microsoft Windows 10 (64-bit)

Installed BIOS update for Alienware Aurora-Ryzen, ever since then the printer settings says "Drivers unavailable"

Category:
3 REPLIES 3

‎10-20-2021 01:58 PM

HP Recommended

Hello @Cthullik ,
Welcome to the HP Support Community!

 

you need to install this complete package.
This software here, just download, then

 

  1. Close all programs
  2. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE
  3. The installation was completed successfully, now you must ...
  4. Restart the PC again
  5. Now the installation is complete.

Hope this helps! Keep me posted.
Andr-1611

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‎10-21-2021 11:43 AM

HP Recommended

The fix didn't work, it hung on "detecting needed software" screen.

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‎10-21-2021 01:24 PM

HP Recommended

I think you should contact DELL.

Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
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