Duplex printing disabled in Windows 10

[Burb]

I purchased a new PC running Windows 10 64 bit and my CP2025 printer will now not duplex despite everything looking OK on setup when you send double sided print jobs they come out single sided - I am at my wits end!  Can anyone help?

[Raj1788 · Accepted solution]

@Burb 

Welcome to HP Support Community!

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/hp-color-laserjet-cp2025-printer-series/3673580 to download and install the HP Universal Print Driver for Windows.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Burb]

You are SO clever !!!  This has worked and all is now well!

Thank you SO much I am very grateful to you

Kind regards

Bob

[Raj1788]

@Burb

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)