Duplexing no longer there

[Ladyminx]

HI once again i have a problem with Duplex printing

1 i have run a scan for Malware and virus none found

2 un installed and reinstalled the sofware 

3full web pack

4duplexing printing was installed and now it says its not

i am at my wits end it keeps doing this please help

Thanks lindsey

[DavidSMP]

Hi @ Ladyminx,

Good Day. A warm welcome to the HP community. I reviewed the case regarding duplex printing issuesI will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

Did this happen after a windows or software update?

For now please perform these steps to uninstall the printer.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Restart the PC again

Then download the latest full feature driver from http://hp.care/2sv0Vvm and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should do the trick for you.

For further assistance please check this print driver’s Guide http://hp.care/2suSHmS for duplex printing.Please check under Layout and formatting settings.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Ladyminx]

Hi thank you for you reply will try this when I get home 

[DavidSMP · Accepted solution]

Hi @Ladyminx,

I reviewed the post comprehensively. You've demonstrated commendable technical skills, remarkable patience coupled with excellent persistence to try and resolve the issue. Kudos to you for a job well done. :). Please follow the steps mentioned in my post and that should do the trick for you.

It has been an absolute privilege to have worked with you and to share this platform with you.:) I thank you greatly for that. I hope this answers your question. Trust me I've done all I can to help here and I genuinely hope things work great for you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂 I hope the product works great and stays healthy for a long time. 🙂

Do take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[DavidSMP]

Hi @Ladyminx,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[Ladyminx]

Thank you for all your assistance it has been a pleasure chatting with you on this forum thank you once again assistance and your help X

[DavidSMP]

Hi @Ladyminx,

I thank you for your response. IT ha been great working with you. I hope things remain that way and the printer works great and stays healthy for a long time.:)

Thanks for your and have a blessed weekend. 🙂