During a W11 update, the printer driver for my HP Envy Photo 6234 was changed to read Scan only

[RealBarrow]

The printer driver name appeared to change during an update some months ago, and now reads Scan Only - HP ENVY 6200 series [F91A20] - DO NOT DELETE docu.......

Some functionality was lost and although still a great printer (yes - it does more than scan), I am loath to attempt getting the correct model-specific driver because of the message. 

Any advice would be gratefully received

[Dragon-Fur]

@RealBarrow 

Welcome to the HP Community --

As I recall, the old (since banished) Print and Scan Doctor would create this "do not delete" driver to fix what were presumed to be connection or driver issues.

You can certainly delete / uninstall that "Do not delete" driver from Programs and Features.

Regardless of the intimidating name, it's just printer software.

What about?

The Print and Scan Doctor -- if you still have it installed -- should be removed.

The HP Print and Scan Doctor should be removed.

May / June 2025 – The Doctor is Kapoot

 HP Customer Advisory - HP Print and Scan Doctor for Windows – Elevation of Privilege Security Vulner... 

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Preparation

Ideally you are using a static / manual IP address to connect your trusty printer to your network.

The printer is listed as dual band --

Should you have any issues connecting to OR staying connected to the 5GHz frequency, connect the printer to your router's broadcasted 2.4 frequency network.  The stability is worth any tiny "speed" considerations offered by a faster but possibly wobbly connection.

Connectivity, Std

1 USB 2.0 client ; 1 Wi-Fi 802.11b/g/n, dual band wifi 2.4/5Ghz, BLE

If, after uninstalling / reinstalling the full driver, the connection is still a mess, try connecting (on the Windows side) using a TCP/IP connection type.

Details / Examples 

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Printer Software - Full Driver

Reinstall the full driver printer software

What?

Weird things can happen if the full feature / full driver printer software is corrupted for any reason.

It does not take much to break printer (or other) software.

For example, the list might a corrupted instruction, lost library file, a missing link.

‎

Reinstall the full driver

• Check / Install any pending Windows Updates 
• If not done as part of Windows Updates, Restart your computer 

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Web Page - Full Driver Printer Software

HP ENVY Photo 6200 All-in-One Print and Scan Driver and Accessories 

Download, Save, and Install

Notes

• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so (near the end of the software installation process.
• Select and download the web package to your computer.

• Navigate to the folder where file is saved, likely Downloads

• Right-Click on the downloaded sp* installation file > Select: Run as Administrator

• After the software is installed, Restart the computer and log in

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               Installed Software

Containers, Shortcuts on the Desktop

            What about HP Scan?

After the installation of the printer software is complete -

The full driver will be listed in Programs and Features AND in Settings > Apps > Installed Apps (Windows 11)  

Settings_Apps_Installed_Apps_Printer_Software_1

Next,

• The full driver printer software will have added one or more "container" shortcuts on the Desktop:

• Printer Assistant - named for the printer model

OR

On newer printers and when the new full driver printer software no longer supports the Printer Assistant:

• Scan Assistant - named for itself

AND

• The full driver printer software, once installed, will have added a shortcut icon for HP Scan. 

NOTE > Model Dependent

The shortcut for HP Scan that is part of the full driver might be named for the printer model.

Example - Various Printer related Shortcut icons on the Desktop

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_11

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Sample - Printer Assistant / Scan Assistant and other shortcuts / icons

Example - Installed Apps / Software - Shortcut icons on the Desktop

Printer Assistant OR Scan Assistant shortcuts (printer model dependent)

HP Scan shortcuts

Location of Apps / full driver (when installed)

Manage Scan to Computer

HP_Printer_Assistant_HP_Scan_Assistant_5

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Load Paper

User Guide 

Pages 15-16

Do not skip Step 4

=================================

EWS - Tray and Paper

If the printer is on your network, use the Embedded Web Server (EWS) to view / adjust the Paper Size / Type.

EWS > HP Document / How-to (InkJet Printers – Classic Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Reminder: 

If asked enter the printer’s PIN number –

The default PIN might be located on the back or inside the printer (ink access area).

EWS – Tray and Paper Management

Classic EWS - InkJet Printers

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

Example - older printer Envy Photo - EWS - Tray and Paper

EWS_7855_Preferences_Tray_and_Paper_Management_All_6

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Device -  Windows - Printer - TCP/IP connection type

It is important that Windows Updates AND the printer's own full driver printer software are kept current and in peak condition.

>>> Ask if you need / want help to (re)install the printer software. 

>>> Include your printer model and OS / version.

The printer might respond better to a TCP/IP connection type (in addition to the Static IP address setup).

-------------------- --------------------

Method – Windows - Create TCP IP port (InkJet Printer) - Change connection type

Method - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

OR (older versions of Windows)
Control Panel > icon view > Devices and Printers > Right-Click the printer > Left-Click Printer Properties

Tab Ports
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions
Type in the correct IP address for the printer

Example - How-to “Create TCP Port” Contributed by greenturtle

Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Photo 6234 All-in-One Printer  

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