During initial setup of Smart Tank 7301 All-in-One, cannot get printheads icon to stop blinking.

[BobWilke]

During initial setup of Smart Tank 7301 All-in-One, cannot get printheads icon to stop blinking. Cannot get to the align printheads step

[Elohi_NR · Accepted solution]

Hi @BobWilke,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it can be when you’re all set to start with your new printer, but it won’t let you proceed. Let’s work through this together to get your printer up and running.

• Did you securely install both printheads (black and tri-color) until they clicked into place?
• Is there any error code or message displayed on the printer screen or in the HP Smart app?
• Are the protective tapes on the printheads completely removed before installation?

Let's try these steps. 

Reinstall the Printheads

• Turn off the printer, open the printhead access door, and carefully remove both printheads.
• Ensure that no protective tape or debris is left on the printheads or the contact points.
• Reinstall the printheads, pressing firmly until they click into place.

Clean the Printhead Contacts

• Gently clean the electrical contacts on the printheads and inside the printhead carriage using a lint-free cloth slightly dampened with distilled water.
• Allow the contacts to dry completely before reinstalling.

Check for Obstructions

• Inspect the printhead carriage area for any packaging material, protective films, or other obstructions.
• Remove anything that could prevent the printheads from being properly seated.

Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 2 minutes, plug it back in, and turn it on.
• Check if the blinking icon persists.

Update or Reset the Printer Firmware

• If the printer can connect to a computer or smartphone, check for any firmware updates via the HP Smart app or HP website.
• Perform a factory reset if firmware updates are unavailable (refer to the manual for reset instructions).

If these steps don’t resolve the issue, it might be a hardware issue. I recommend you contact phone support. 

Hope this helps! Keep me posted for further assistance

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