During set up hp smart tank 7602 stuck on setup

[Josh-m]

During set up hp smart tank 7602 my printer got stuck on a screen that says ‘The Hp software is setting up your printer’ it’s been stuck like that for hours. 
I’ve put in the ink and carriages and paper but have not been able to get to the interface. 
I’ve tried restarting the printer and holding down the WiFi button but nothing has helped. 
How do I solve this?

[Kuroi_Kenshi]

Hi @Josh-m,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check and Restart the Printer:

• Turn off the printer.
• Disconnect the power cord from the printer.
• Wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.
• Check if the setup process resumes.

Verify Ink Cartridge and Paper Installation:

• Ensure the ink cartridges are properly installed.
• Ensure paper is correctly loaded in the tray.

Reset the Printer:

• Restore the network settings to defaults by pressing and holding the WiFi button on the printer until the WiFi light blinks.
• Restart the setup process.

Use HP Support Assistant:

• Open HP Support Assistant on your computer. If you don’t have it installed, you can download it from HP Support Assistant.
• Use the guided troubleshooting steps provided in the application.

Uninstall and Reinstall Printer Software:

• On your computer, go to Control Panel > Programs and Features.
• Uninstall any HP software related to your printer.
• Download the latest software for your HP Smart Tank 7602 from the HP website.
• Restart the setup process.

Check WiFi Connection:

• Ensure your computer and printer are connected to the same WiFi network.
• Make sure the WiFi network is stable and properly configured.

Update Firmware:

• Sometimes updating the printer firmware can resolve setup issues. Visit the HP firmware download page and follow the instructions.

I hope this helps.

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Best regards,