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- HP Community
- Printers
- Printer Setup, Software & Drivers
- During setup error code UA_400_EB000U0410

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04-10-2025 10:22 AM
While setting up the printer, at the point of setting up HP+ it gives the error code UA_400_EB000U0410
Solved! Go to Solution.
Accepted Solutions
04-11-2025 10:38 AM
@Xxjcxx, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I'm sorry to hear you're encountering the error code UA_400_EB000U0410 while setting up your HP+ printer. This error typically indicates an issue with registering the printer to your HP account. To resolve this, please follow the steps below:
Verify Internet Connection:
>Ensure your printer and computer are connected to the same Wi-Fi network.
>Restart your router to refresh the connection.
>Avoid using VPNs or proxy servers during the setup process, as they can interfere with registration.
Update Printer Firmware:
>On the printer's control panel, navigate to Setup > Printer Maintenance > Update the Printer.
>Install any available updates to ensure your printer has the latest firmware.
Reset Printer to Factory Defaults:
>On the printer's control panel, go to Setup > Printer Maintenance > Restore Defaults.
>Confirm the reset when prompted. This will restore the printer to its original factory settings.
Reinstall the HP Smart App:
>Uninstall the current HP Smart app from your computer.
>Download and install the latest version of the HP Smart app from the Microsoft Store.
>Open the app, sign in with your HP account, and follow the on-screen instructions to add your printer.
Check HP Account and Instant Ink Enrollment:
>Log in to your HP account to ensure there are no issues or notifications related to your printer's registration.
>If you're enrolling in HP Instant Ink, verify that your subscription is active and correctly linked to your printer.
You may refer to this document - HP Smart app errors during setup and account registration | undefined
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Max3Aj
HP Support
04-11-2025 10:38 AM
@Xxjcxx, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I'm sorry to hear you're encountering the error code UA_400_EB000U0410 while setting up your HP+ printer. This error typically indicates an issue with registering the printer to your HP account. To resolve this, please follow the steps below:
Verify Internet Connection:
>Ensure your printer and computer are connected to the same Wi-Fi network.
>Restart your router to refresh the connection.
>Avoid using VPNs or proxy servers during the setup process, as they can interfere with registration.
Update Printer Firmware:
>On the printer's control panel, navigate to Setup > Printer Maintenance > Update the Printer.
>Install any available updates to ensure your printer has the latest firmware.
Reset Printer to Factory Defaults:
>On the printer's control panel, go to Setup > Printer Maintenance > Restore Defaults.
>Confirm the reset when prompted. This will restore the printer to its original factory settings.
Reinstall the HP Smart App:
>Uninstall the current HP Smart app from your computer.
>Download and install the latest version of the HP Smart app from the Microsoft Store.
>Open the app, sign in with your HP account, and follow the on-screen instructions to add your printer.
Check HP Account and Instant Ink Enrollment:
>Log in to your HP account to ensure there are no issues or notifications related to your printer's registration.
>If you're enrolling in HP Instant Ink, verify that your subscription is active and correctly linked to your printer.
You may refer to this document - HP Smart app errors during setup and account registration | undefined
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Max3Aj
HP Support