E3 error message on DeskJet 3630.

[Gareth54]

I bought this unit second hand of a friend that was emigrating. It looks virtually new as it was in his holiday home. I noticed that the black ink cartridge was showing empty on the display. I've put a new one in but still am getting this E3 error message. I've tried unplugging it and moving the carriage across but am worried about forcing the thing. There is a bar with a specific slot for the ink cartridges to sit whilst changing them, this bar seems to be attached to the front flap and raises and falls with the opening and shutting of the flap. 

I'm getting a tad hacked off...

[Nal_NR]

Hi @Gareth54,

Welcome to the HP Support Community. 

I'd like to help!

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check for obstructions in the carriage path

Remove any loose paper or obstructions that might be blocking the carriage path.

If the Cancel button on the control panel is lit, press it and wait until the printer is silent.

Turn off the printer, and then disconnect the power cord.

Open the cartridge access door to get to the carriage inside the printer.

EXAMPLES OF A CARTRIDGE ACCESS DOOR

Make sure the carriage is not obstructed by gently sliding the carriage side to side.

Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.

EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH

If the carriage has a latch, gently press it down to make sure it is locked into place.

CAUTION:

Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.

EXAMPLES OF THE CARRIAGE LATCH

If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.

CAUTION:

Do not force the carriage to move if it is locked or stuck. This can damage the printer.

Close the printer door.

Reconnect the power cord, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Gareth54,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!