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‎12-11-2020 09:20 PM - edited ‎12-11-2020 11:34 PM

HP Recommended
Product: HP ENVY 5660 series
Operating System: Microsoft Windows 10 (64-bit)

Hello, Support,

I have been trying without success for months now to install the ENVY 5660 printer.  I can add the printer through "Printers & Scanners"  and print.

But I CANNOT install the printer drivers after downloading.

After downloading, when the installation starts after the extraction, the following error always keeps occurring during installation.

 

Call to DriverPackageInstall returned error -568670329 for package

C\ProgramFiles\HP\HP ENVY 5660 series\DriverStore\Yeti\hpygid20.inf

 

I started encountering this after I upgraded my OS to Windows 10.  Before the upgrade, I can scan to pdf continuously. But at the moment, I can only scan one page and it does not scan to pdf but just as a picture.

This is really frustrating as I have tried many solutions and troubleshooting tools, all to no success for months now.

I will very much appreciate your assistance to resolve this problem ASAP.

Thanks very much in advance.

Silas

 

 

Category:
1 REPLY 1

‎12-12-2020 12:41 AM

HP Recommended

Hi guys,

 

Happy to inform you that the solution by Corford has resolved my issue. The link is reposted here below:

Solved: Re: Driver installation fails - HP Support Community - 5796279

 

At long last, 4 months of frustration is now happily ended.

Thank you very Corford and PCalaminci.

Regards

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