ENVY 6000 All in one Printer Issue

[knarf1]

I am not sure if I am doing this correctly.  Being 80+ year old gives me some challanges with the tech world.  My issue is with my printer.  It appears to be in an idle mode.  No matter what I try to do it will not go out of itle.  I think it is connected  or something but just will not print.  I have done everything from unplugging everything, turning off everything but nothing works.  It may be an easy fix, but not for me!!!

[Max3Aj]

@knarf1, Welcome to HP Support Community. 

Thank you for reaching out, and no worries, you're doing just fine! Technology can be tricky sometimes, and I'm here to help you step-by-step.

It sounds like your HP ENVY 6055e printer is stuck in idle mode and not responding to print commands. Let’s try a few simple steps to get it working again:

Restart Printer and Computer

You’ve already tried unplugging, which is great! Let’s do it in this order:

• Turn off your printer and unplug it from the wall.
• Shut down your computer.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.
• Start your computer again.

Check Printer Connection

Make sure your printer is connected to your Wi-Fi:

• On the printer, press the Wireless button (or look for a wireless icon).
• If the light is blinking, it’s not connected.
• You can restore Wi-Fi setup mode by pressing and holding the Wireless and Cancel buttons together for 5 seconds. Then, use the HP Smart app on your computer or phone to reconnect it.

Here’s a guide to help:
Restore Wi-Fi setup mode on your HP printer | HP® Support

Run HP Smart Diagnose & Fix Tool

This tool can automatically detect and fix many issues:

• Open the HP Smart app on your computer.
• Click on “Printer Settings” > “Advanced Settings”.
• Select “Diagnose & Fix” and follow the prompts.

If you don’t have the app, you can download it here: HP Smart
 

Clear Print Queue (if stuck)

Sometimes, print jobs get stuck:

• On your computer, go to Settings > Devices > Printers & Scanners.
• Click your printer, then Open queue.
• Right-click and Cancel any stuck jobs. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support