ENVY 6000 Driver is Unavailable on Windows 10

[Frank_13]

The printer was working fine for a few years up until a few days ago.

Suddenly tried to use it and noticed it says the driver is unavailable.

I have tried uninstalling the driver first by using the HP Doctor and manually in the Device Manager

 

and I still can not get the driver to install.

Tried reinstalling using HP Smart and HP Easy start. All give same results of driver unavailable.

 

 

[A_Gayathri]

Hi @Frank_13, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your ENVY 6055e. 

Let's try resetting the printer and check once

1) Take out the cartridges.  

2) Unplug the power cord from the printer & wall.  

3) Wait for 30 seconds.   

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.  

5) Insert the cartridges back into the printer.

And then I suggest you follow this document's steps to resolve this issue. (Click on the Word document to open the web page Software and drivers for HP ENVY 6055e All-in-One Printer). 

 

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[A_Gayathri]

Hi @Frank_13,

I did not hear from you yet. Please let me know if you have resolved your issue or if you need additional help.

Take care and have a great day ahead. 

Gaya1239 – HP Support.