ENVY 7640 Install / Wireless with Surface Pro 4

[YamaF15E]

I just bought the HP Envy 7645 and am having one heck of a time getting it to connect with my Surface Pro 4. It had NO problem connecting with my Android Phone (LG V20), and that's wonderful, but I'm not planning on doing a lot of picture printing. I do want to print documents from my laptop, and right now, I can't. I've been through all the "HELP" techniques for the past 4 HOURS!!!!!!!!!!! This includes uninstalling and reinstalling the drivers, via the internet. Though the wireless blue light is on, AND the Test Results are all PASSED, when I select wireless install from laptop to printer, I get nothing but a big fat Red X.

[Dvortex · Accepted solution]

Hello, @YamaF15E – Hope you are well 🙂
 

Thanks for reaching out to the HP Forums! I would glad to be of your assistance 🙂

I understand that you are having a hard time installing the Envy 7640 installed on your Envy 7640 printer. I would suggest a clean install to try and fix this issue. Follow the steps below:
 

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on http://ftp.hp.com/pub/softlib/software13/printers/EN7640/EN7640__Basicx64_1107.exe and install the software.
• In the connectivity window, select Wireless and follow the on-screen instructions.

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[YamaF15E]

Thank you for your response! As it turns out, I just "couldn't stand" having the brand new printer next to my Surface Pro 4 and iMac and not being able to use, so I enlisted the help of your CHAT service. Within 1 hour BOTH computers were set up and working correctly! I'm not sure WHY my attempt did not work. Thank you again for your response. I suppose I better keep it handy, just in case! 🙂

[Dvortex]

Hello, @YamaF15E

Great stuff! Glad to know that you were able to fix the issue 🙂

Feel free to click on the "Accept as Solution" button and the "Thumbs Up" for my assistance. Please let me know if there is anything else I can help you with. Thanks!

Thank you again and may you also have a great day and even better tomorrow!

[kats67]

This did not work for me. I did all the steps and get to the connect via wireless and the network wireless address cannot be found, either by address or host name. I've tried everything the forums suggest and have worked on this for hours and nothing works. Also I have the Surface Book, Windows 64bit, Windows 10