ERROR CODE 0X83C0000A NOS LOADER APP

[Mordvith]

Can I please have those reset instructions too? Thanks

[Kumar0307]

@Mordvith, Welcome to the HP Support Community!

What model printer do you use? 

When do you get this error? 

Are you able to make standalone copies?\

For now, let us try these steps: 

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Keep me posted for further assistance.

[Mordvith]

Hello @Kumar0307,

Thank you for your answer. Here are some details:

What model printer do you use? 

 - HP Deskjet Ink Advantage 3545 e-All-in-One Printer

When do you get this error? 

- Randomly, the printer doesn't power up, makes no sounds, no LEDs, the screen stays off.

- If I have it disconnected from power for a few minutes/hours and then plug it back in, then it does power-up (sometimes).

- It then works for a while and then suddently gets "frozen" (with no text on the LCD). If I reboot it, the LCD shows either: Error Code 0xB8025CB8 or Error Code 0x83C0000A NOS_LOADER_APP. It shows this on the LCD with nothing else, just during bootup/powerup.

Are you able to make standalone copies?

- No. It would power-up and show this message on the LCD. This happens if it is connected to the wall outlet and will not work any futher. It is not detected by the PC over USB, is not detected on Wifi and it does the same (nothing) when disconnected from USB, just sitting by itself with power, it only shows one of those error messages. 

I also updated the firmware to version 1828A from the link you provided, but the issue persists. Should I try with version MLM1FN1547AR (older)? I'm reluctant to downgrade the firmware, but will do it if you think that's the best course of action   🙂

Thanks,

[Kumar0307 · Accepted solution]

@Mordvith

Thank you for the detailed response. I'm afraid this seems to be a hardware issue with the printer. Please contact our HP Support team for Service Options:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[rocoton]

I already tried the hard reboot three time but did not work.

I am trying to reinstall the software but my printer does not have wi-fi, 

So, I do not know how to proceed next.

can you please give any  suggestions ???

thanks