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‎08-01-2023 03:25 PM

HP Recommended
Product: HP DeskJet Plus 4155 All-in-One Printer
Operating System: Microsoft Windows 11

I have a Deskjet 4155 A-I-1 printer and can't sign in to my account through HP Smart App for Windows 11. I have done all possible troubleshooting, factory resets, uninstalls, etc. and still get this error when trying to login so I can scan documents. 

 

Are there any possible solutions to fix this issue? Also, Everything worked fine awhile back when I used HP Smart and it is compatible with windows 11. 

1 REPLY 1

‎08-04-2023 12:41 PM

HP Recommended

@Chrisgraben

 

Welcome to the HP support community.

 

I understand that you are getting an HP Smart app sign-in issue, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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