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‎11-03-2016 01:24 AM

HP Recommended
Product: DESKJET DJ3050A_J611
Operating System: Microsoft Windows 7 (32-bit)

My printer Deskjet DJ 3050A_J611 is displaying this error message: OX620050E1  FM_COMMAND.CM.  I dont know what this error means.  

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-04-2016 02:51 PM

HP Recommended

Hello, @Ayusl – Hope you are well!
 

Thanks for accessing the HP Support Forums for extra support! I see that you are getting “0X” error with your printer. I will do my best to assist you with this issue 🙂

 

This error normally suggests that there is a carriage jam / printer failure with the machine. I would suggest you try and check for any carriage jam by moving the carriage, reseating the cartridges. You can refer to http://hp.care/2f2Ezxu

 

I would also suggest you perform a hard reset on your printer. You can follow the steps here:

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎11-04-2016 02:51 PM

HP Recommended

Hello, @Ayusl – Hope you are well!
 

Thanks for accessing the HP Support Forums for extra support! I see that you are getting “0X” error with your printer. I will do my best to assist you with this issue 🙂

 

This error normally suggests that there is a carriage jam / printer failure with the machine. I would suggest you try and check for any carriage jam by moving the carriage, reseating the cartridges. You can refer to http://hp.care/2f2Ezxu

 

I would also suggest you perform a hard reset on your printer. You can follow the steps here:

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎11-08-2018 09:24 AM

HP Recommended

the only data we have is that the printer is in error state

Was this reply helpful? Yes No

‎11-08-2018 09:39 AM

HP Recommended

Turning off the printer and disconecting the power cord did not work

Was this reply helpful? Yes No

‎12-10-2018 10:28 PM

HP Recommended

I have windows 10

Was this reply helpful? Yes No
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