• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎04-08-2025 10:10 AM

HP Recommended

EVERYTHING SEEMS TO BE SET UP FOR HP ENVY 6500E SERIES TO PRINT. TEST PAGE. WILL NOT PRINT

WHEN HITTING PRINT IT GOES TO "SAVE AS"  AND DOES NOT PRINT.   

Reply
1 REPLY 1

‎04-09-2025 01:35 PM

HP Recommended

@marathon11, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding "Save As" Issue for HP ENVY 6500E Series! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If your HP ENVY 6500E Series printer is encountering issues where it prompts you to "Save as" instead of printing, it is likely due to an incorrect printer setting or software issue. Follow these steps to troubleshoot and resolve the problem:

1. Check Your Printer Settings

Ensure that your HP ENVY printer is set as the default printer:

  • Open the Control Panel on your computer.
  • Select Devices and Printers.
  • Right-click on your HP ENVY 6500E printer and select Set as default printer.

2. Remove and Reinstall the Printer Driver

Sometimes, reinstalling the printer driver can resolve such issues:

  • Open the Control Panel and go to Devices and Printers.
  • Right-click on your HP ENVY 6500E printer and select Remove device.
  • Visit the HP Support website to download the latest drivers for your printer model.
  • Install the downloaded drivers and add your printer again.

3. Check Your Printer Properties

Ensure your printer is not set to print to a file:

  • Open the Control Panel and select Devices and Printers.
  • Right-click on the HP ENVY 6500E printer and select Printer properties.
  • Navigate to the Advanced tab.
  • Ensure that the option "Print to file" is not selected.

4. Verify Printer Spooler Service

Ensure the Printer Spooler service is running:

  • Press Windows + R keys to open the Run dialog box.
  • Type services.msc and press Enter.
  • Locate Print Spooler in the list and ensure it is set to Automatic and running. If not, right-click on it and select Start.

Hope this helps!  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.