EWS password reset

[StarLord42]

Hello Community!

I'm quite stuck with my HP DwskJet 3638 printer and I'm asking for some help from HP Support Community after many hours of Google research and troubloshooting.

I've tried to reset my printer many times with the "Cancel" button + Wifi button or Power button + "Cancel" button for exemple. I've been using HP Print and Scan Doctor without success.

To summurize the situation, few months ago, I've changed the admin password my EWS's printer and I don't remember it anymore. In the meantime, my router has been replaced by my IPS and I needed to configure my printer again but during the setup the HP Smart app is asking me to enter the admin password that I don't remember ans so cannot end up my printer's setup. I've tried to reset my printer through the EWS Control Panel but obviously it asking for the admin password.

I've been reading on the Internet that by wiping the printer's NVRam, it would reset the EWS password, but I did not find the way to perform it.

So, my question is: Is there a way to do a printer factory reset in order to wipe the printer's NVRam for a Deskjet 3638 ?

Many thanks by advance for your time.

Kind regards,

@StarLord42

[sandytechy20]

@StarLord42

Welcome to the HP support community.

I understand that you want to reset the printer, I am glad to assist you.

As you have tried all the steps to reset the printer and the issue still persists.

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.