Easy Scan Lost Presets After Upgrade to 1.11.0

[DoubleScan]

Hi, HP Community,

I just upgraded HP Easy Scan for MacOS from 1.10 to 1.11.0, and all of my Presets disappeared.

Now I remember that they were lost the last  time I upgraded, but I just rebuilt them as the need arose.

Does anyone know where the Presets are saved?  If so, I'd find the Preset file in TimeMachine and overwrite the new one.

Thanks in advance. 

[Kumar0307 · Accepted solution]

@DoubleScan, Welcome to the HP Support Community! I’m here to help.

I understand your concern. However, I'm afraid there is no option to save the presets on the system. It will not be saved. You will have to re-create the preset as required.

Keep me posted for any other assistance. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[RMC92612]

Could you describe how you upgraded to HP Easy Scan v1.11? The Mac AppStore only has 1.10. Thank you

[DoubleScan]

RMC92612, 

It's not obvious.  "Check for updates" in the HP EasyScan menu takes the user to the Mac App Store where only 1.10.0 is available.  🤔

I had to go to https://support.hp.com/us-en/drivers.

I previously registered or otherwise entered by HP 8600 N11, but this is where you'll find the latest upgrade. 😃

[DoubleScan]

Thanks, Kumar.

I'll accept that reality, but I don't like it!

[DoubleScan]

Correction:

I previously registered or otherwise entered my HP 8600 N11, but this is where you'll find the latest upgrade. 😃