Enable Scan to Computer on Mac

[AVIDPgh]

I had to get a new printer to replace an old one.  I can't get Scan to Computer to turn on, since HP Utility doesn't work on Mac Sonoma.  It just says "Unable to communiate with the selected device".  I had the old printer working because it was set up before HP decided not to support Mac Sonoma.  

Is there another way to get t his turned on?  I know it's useless for my mac, but we have windows computers on our network that would like to use the scan to computer function.

[Irfan_06]

Hi @AVIDPgh,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Am sorry to inform you that the new version of MAC OS is not supporting while using the scan feature.

Kindly refer to the steps on this link to add the printer using Mac built-in driver and

let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[AVIDPgh]

That wasn't my question.  I have two windows computers on the network that would like to use the scan to computer function.  I just can't get it to turn on since HP printers no longer work with macs.

[Irfan_06]

Hi @AVIDPgh,

Kindly refer to the steps on this link to update the printer firmware.

Uninstall the printer software by following the steps from this link and restart the device.

Install the printer software by clicking on the link again and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support