Enable local network permissions for the HP app

[noahandallison]

When launching the HP app I cannot get past an error that says enable local network permissions for the HP app. I have tried all of the troubleshooting from toggling it on and off, turning my computer on and off, turning my printer on and off, reinstalling the app. Nothing. 
I’ve tried all the above and still the HP app will not go past the permissions error. I am using a separate hp away scan and hp utility app but they are very antiquated.

Is there any solution to this issue. I see from other posts I am not alone, but I have not seen a solution  

[Dragon-Fur]

@noahandallison 

Welcome to the HP Community --

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@noahandallison wrote:

When launching the HP app I cannot get past an error that says enable local network permissions for the HP app.

I have tried all of the troubleshooting from toggling it on and off, turning my computer on and off, turning my printer on and off, reinstalling the app. Nothing. 

I’ve tried all the above and still the HP app will not go past the permissions error.

I am using a separate hp away scan and hp utility app but they are very antiquated.

Is there any solution to this issue.

I see from other posts I am not alone, but I have not seen a solution  

---

Of all the answers in all the Internet, sometimes when there is not a solution to be found anywhere, there is not a known solution.  It happens.  Not often, but it can happen.  Very frustrating.  😶

Your post did not capture your Operating System/version.

It's possible you are trying to use the HP App with an unsupported Operating system.   This generally results in a fatal error, though I do not know whether that happens as soon as the application opens or whether HP would open and then fail.  

Next,

HP App might not do well in a VPN environment -- if using, try switching OFF your VPN service.

The following might well be what you have already tried -- the information is offered in good faith.

==============================================

- Windows - Network Discovery / Printer File Sharing

Ensure that Network and Sharing are enabled.

• Settings > Network & internet > Advanced Network Settings > Advanced sharing settings
• Private Network > Network discovery = ON
• Checked “Set up network connected devices automatically”
• File and printer sharing = ON

Example - Network Discovery / Printer File Sharing

Windows_Network_Discovery_File_and_Printer_Sharing_2

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HP App >>> Download / Install - How-to, FAQ, Troubleshooting

<< Important -- 2026 >>

HP has replaced the HP Smart application with the HP App on all supported platforms.

The HP App is available at the App Store for your supported device (computer, tablet, phone)

For example, HP App for Windows is available at the Microsoft Store

------------------------

Start

 HP printer setup (HP app)

Read the FAQs

For example: 

What are the HP app requirements?

And / or

Why do I need to sign in or create an account to use the HP app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP App - Terms of Service

-- Reminders -- Initial Connection --

• Your device (computer, tablet, phone) and printer must be connected to the same network.
• On the mobile device, Location Services and Bluetooth should both be switched ON
• In Windows, switch ON Network Discovery and File Sharing in your private profile
• If using, switch OFF your VPN

-- Important –

Any HP application you install should be sourced from HP

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP App.

-- Details / Videos –

-------------------------------------------------------------------------

-- What about HP App? --

At some point, perhaps even now, HP Smart will no longer be available in the  Microsoft Store  .

There are at least two possible consequences to this:

• Were there a version fix for the reported HP Smart "Scan - Save - Off-Center" bug, it can be more difficult to actually obtain a fixed version of the HP Smart app.
• Any constant request to update HP Smart is perhaps because the app cannot be updated through the conventional means.   There are caveats to that comment, none of which matter in context.

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

⇶  HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

Example - HP App - Main Menu / Printer Menu & Options

HP_App_Win_Menu_Options_7

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP OfficeJet 5740 e-All-in-One Printer series  

Thank you for participating in the HP Community --

Click Yes to say Thank You !

Answered / Helpful to resolve , Click my Post "Accept as Solution"

[noahandallison]

Thank you . I am running a mac mini on Tahoe.

The  app worked brilliantly until recently. Maybe with the latest update I think I read there are new security issues that conflict with giving HP local permissions. 

The printer still works. I had to download HP easy scan & HP Utility. 

The issue is without the app it can not tell when I am out of ink. 

Here is a screencap of the app I hope to use once again to the right and the two old apps I now have to use on the left.
Thank you for any help with this.

-a

[Dragon-Fur]

@noahandallison 

You are welcome -- it might have been better had it been the answer you needed.  🙁

User Guide - HP Officejet 5740 

Top of Page 73

To check the estimated ink levels from the printer control panel
▲ From the (Printer) Home screen, touch the (Ink icon) to display the estimated ink levels

Next,

Check the document for all instances of " EWS "

Consider / Try

Use the Embedded Web Server (EWS) to view your printer's ink status.

EWS > HP Document / How-to (Basic format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Tab Tools > Section Printer Information > Supply Status

Optional (at bottom of webpage) > Print Printer Status Report

Older Example

EWS_9025_Tools_Product_Information_Supply_Status_3

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-- What else? --

I don't have any Mac products to compare your experience with what I know about the subject.

What I know about Mac-anything is only based on what I read -- if I miss something I might not recognize the failure.

Perhaps ask a new question -- include your Operating System / version, product (printer model) and that you have concerns (have read about) permission issues. 

Another Expert or Agent who recognizes what you are asking might be able to provide useful guidance.

============================

New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

For example,

• Provide the model of the device > Product Home > and the Operating System / version

• Do NOT include the serial number or any private information in your message -- What?  We cannot make use of the private information, and you should never post such in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Include steps you have used to fix the problem.

 Post New Question

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Thank you for participating in the HP Community --

Click Yes to say Thank You !

Answered / Helpful to resolve , Click my Post "Accept as Solution"