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‎02-28-2019 01:35 PM - last edited on ‎02-28-2019 01:41 PM by Retired

HP Recommended

My HP3830 printer will not wwork on my MacBook Pro because Encrytion Credentials have expired, however it works okay with a PC with Microsoft Windows.  Why

2 people had the same question
2 REPLIES 2

‎05-27-2019 04:39 PM

HP Recommended

would you please send me the response they sent you?    I saw it was resolved (i think) in an earlier post but I can't find it now.   

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‎09-20-2019 02:36 PM

HP Recommended

@Sand_man1996-  @d1rus 

 

The printer has generated an expired server certificate. To resolve this issue please follow the directions outlined in the document "'Encryption Credentials Expired' Error Displays".

 

URL to document

https://support.hp.com/us-en/document/c06447928

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers.

I am HP Employee
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