Encryption Credentials are Expired

[Singaporejade]

I get the error Encryption Credentials are Expired - which is a certificate issue for AirPrint supported printers which I have 8020e.  I accessed the EWS through MacOS and attempted to create a new Self Signed Certificate.  It says "success" "oK" etc. but it does not seem to have updated the certificate (which is also valid :-))  Any assistance in this regard would be very useful.

[Kumar0307]

@Singaporejade, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error.  I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Make sure you have tried the steps mentioned in this document - 'Encryption Credentials Expired' Error Displays (macOS, iOS)

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Singaporejade]

Hi all. 

I fixed the problem using the original solution of HP using self- signed certificate. The certificate itself got created with a date and time stamp of UTC which meant I had to wait till 7.30 pm of the following day for the certificate to be valid in Singapore.  Once The certificate got valid it worked. 

thanks

jayant

[Kumar0307 · Accepted solution]

@Singaporejade

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!