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‎10-25-2025 06:06 AM

HP Recommended

On the HP website, I entered my printer's serial number and it brought up a different printer.  I triple-checked the serial # number to make sure it was correct.  What do I do to fix this?

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‎10-26-2025 03:55 AM

HP Recommended

The serial numbers are reused, it happens that different printers share the same serial number, which is why you have a printer's part number do determine the exactct model.

 

 




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‎10-26-2025 03:55 AM

HP Recommended

The serial numbers are reused, it happens that different printers share the same serial number, which is why you have a printer's part number do determine the exactct model.

 

 




My profile on LinkedIn

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‎10-26-2025 07:18 AM

HP Recommended

Thanks for that information.  I thought maybe that is what happened.

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