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‎11-25-2020 04:28 PM

HP Recommended
Product: 8720
Operating System: macOS 10.15 Catalina

I am having problems with the 8720 printing #10 envelopes.  It keeps cutting off the return address when using envelope templates in Pages on my MacBook Pro.

Category:
1 REPLY 1

‎12-01-2020 07:40 AM

HP Recommended

@qwed1, Welcome to the HP Support Community!

 

Let us try these steps:

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Make sure the Envelopes are correctly loaded in the printer. Refer to - Loading Paper, Cards, and Envelopes

 

Refer to this document to know how to print on Envelopes from your MAC.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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