Envy 4520 driver, no color

[anderk2]

A recent automatic updated driver happened on my ENVY 4520 and now I can’t print color; I find there is no BLACK&WHITE versus COLOR choice available in my PRINT PROPERTIES; only black happens. I have twice tried removing the printer and reinstalling it choosing both the BASIC driver version 10.0.18363 and the FULL FEATURE driver version 20.79.1.6594; still no color. I am running Windows 10 Pro, Build 18363. How do I get color back?

[sandytechy20]

@anderk2

Welcome to HP support community.

Did you uninstall the printer driver from root level?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[anderk2]

I tried the solution, twice, sent by Sandytechy20 --and it did not solve the problem. No color versus black&white choice is available in the Printer Preferences menu. This not a problem in the printer itself because the printer prints perfect color when I use my other laptop running Windows 8.1; it also worked on this Windows 10 Pro until last week. Something is messed up in the driver. Please help.

[asmita6658]

@anderk2

Please try built-in driver - HP Printers - Installing and Using the Windows Built-in Print Driver

Let me know. 

[anderk2]

Just for kicks, I tried the built-in drivers for a direct connection thru a USB cord (STEP 1). Then  I am able to print in color. Performing STEP 2, connecting the printer to WiFi, appears to work --but that does not get my computer talking to the printer.  STEP 3 supposedly gets my computer talking to the printer, but the printer won't print in color when that driver is in the loop. You'd think that if the USB driver functioned (as it does) and both the computer and printer were in the same WiFi router system, that everything would be AOK. Not so. The driver HP is offering by way of their WiFi wizard is not providing full printer capability when used within my Windows 10 operating system.

[Betty0610]

So as I understand, you're unable to print in color over Wi-Fi?

[anderk2]

Yes, I am unable to print in color when I go the WiFi route. The driver for the direct-connected USB gives me color, but not the driver that loads when I print by way if WiFi. The printer is connected to my WiFi router and my laptop is connected to the WiFi router --and printing happens, but not in color. Color versus BLACK&WHITE is not selectable when using WiFi.

[sandytechy20]

@anderk2

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Tynesidelass]

I have a similar problem with HP ENVY 5546 - did pront in colour about 3 weeks ago but doesn't now - will if I print from the web, run a test page or print from my iphone but not from my laptop.  Have removed the driver and reinstalled but not resolved the issue - Help!!!

Rose wilson

[sandytechy20]

@Tynesidelass

Welcome to HP support community.

Did you update the printer firmware?

If not, update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.