Envy 4520 produces .prn file instead of printing

[PhilTilson]

The subject says it all!

When I try to print anything, instead of printing, I get a file open box comes up asking me for the name of the .prn file I want to print to.

Using the Print Doctor finds the printer, lets me print an INTERNAL test page, but when I try to print the external test page, just asks for a .prn file name again.  Then I jiust go round and round in circles.  I have followed instructions to delete the printer and re-install with the latest software, but I get exactly the same thing.  Hopeless. 

Note: the printer used to print perfectly. I suspect it stopped after a Win10 update, but I can't be sure.

[asmita6658 · Accepted solution]

Hi @PhilTilson

Welcome to the HP Support Community. 

Try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here. Click on the downloaded file and follow the on-screen instructions.

Let me know how that goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

[Obraje]

* update clobbered my printer.

*edited

[Obraje]

Asmita's solution worked. The Windows 10 update made my printer useless. And that's the only possibility, because it was fine until I downloaded it last night.