Envy 5010 printer no longer working on my computer

[GillD1]

2 days ago my printer was working with no issues - yesterday I went to print and it said that the printer was in an error state - I have tried all the usual tricks and have also tried uninstalling and re-installing all to no avail. If I print from my mobile phone it works with no problems so it is clearly something to do with the connection between the desk top and the printer - any suggestions?

[sandytechy20]

@GillD1

Welcome to the HP support communtiy.

I am here to assist you to fix the printer error state, follow these steps.

Are the printer and the computer are connected to the same WiFi network?

Meanwhile:-

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

1. Make sure there is U.S. letter or A4 size, unused, plain paper in the input tray.

2. On the printer control panel, touch the Setup icon .

3. Touch Tools.

4. Swipe down the display, and then touch Network Configuration Page.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.