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‎09-01-2020 05:47 PM

HP Recommended
Product: Envy 5052
Operating System: Microsoft Windows 10 (64-bit)

We have an Envy 5052 that when we enrolled in InstantInk and maintained an always-on internet connection on our own network. We've since relocated to a dorm where we are not permitted to add our printer to the network, so in does NOT have access to InstantInk or any other phone-home abilities. I've disabled Web Services on the device and turned off WiFi, but am still being blocked from printing by the message that it needs to connect to the Internet to continue.

 

What do, folks?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-04-2020 10:11 AM

HP Recommended

@Bobcat_Cal, Welcome to the HP Support Community!

 

Are you still using the HP Instant Ink cartridges in the printer?

If yes, it will not work. Instant Ink cartridges needs internet and web services need to be enabled.

 

You will have to use the regular HP ink cartridges to resume printing if the printer is not connected to a wireless network and if the web services is disabled.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎09-04-2020 10:11 AM

HP Recommended

@Bobcat_Cal, Welcome to the HP Support Community!

 

Are you still using the HP Instant Ink cartridges in the printer?

If yes, it will not work. Instant Ink cartridges needs internet and web services need to be enabled.

 

You will have to use the regular HP ink cartridges to resume printing if the printer is not connected to a wireless network and if the web services is disabled.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎09-08-2020 10:52 AM

HP Recommended

Kumar -

 

Thank you for the info, and the reply. Looks like we're up and running. 

Was this reply helpful? Yes No
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