Envy 5055 driver not installing

[shanafeg]

I am trying to install a new Envy 5055 printer on my computer.  I had Win 7 32 bit and was told 32 bit was no longer supported, so I have now installed Win 7 64 bit.  The 5055 installation process actually installed the basic driver, but then the installer hangs before it can install the software to run the scanner, etc. with the error message EasyStart has stopped working.  The computer has an Intel Core 2 Duo chip, 4G of memory, and an 80G hard drive.  I'm trying to install the 5055 before everything else except the necessary networking software to connect to this forum in order to avoid any possible software conflicts.  Any advice?

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:  

(may not need to uninstall if the software was not installed successfully)

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

[shanafeg]

That worked.  Thanks!

[greenturtle]

Hi @shanafeg,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!