Envy 5660 doesn't work after updating drivers and software

[Name56]

How to get my Envy 5660 printer working.  Have tried to reinstall drivers, remove and re-install printer, etc.  Cannot access printer with HP software.  It is present on the network, installed, default and passes local  test print.  It can be used by other networked computers.  Just not my laptop.  I cannot uninstall or re-install the HP printer software.  Says the Call to Driver package un-install (or install) returned  Error 5 for package C:\\Windows\System32\DriverStore\.....etc    I have tried from user and Admin accounts. Same error.  

[TEJ1602]

@Name56, Welcome to HP Support Community!

This looks like an issue with the drivers installed. Let us try to isolate and resolve the issue-

Restart the print spooler and try uninstalling the drivers

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now uninstall and reinstall the printer driver. Follow the steps below-

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8).Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Now, download and install the full-featured software from here.

If the issue persists, I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Let me know the outcome.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@Name56

Thanks for replying!

This is in response to your private message.

• First, unplug the USB cable from the printer if present.
• Go to Control Panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.

• Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Name56]

Printer is on my network.  Connected via wifi.  I cannot uninstall all HP entries!   The error states the uninstall fails!

I get stuck at Uninstall.

Call to DriverPackageUninstall returned error 5 for package "C:WINDOWS\System32\DriverStore\File Repository\hpwia_en5660.inf_amd64_38fdf38e725f161f\hpwia_en5660.inf"   A call of DriverPackageInstall  must be a member of the Administrators group to install a driver package.

[TEJ1602 · Accepted solution]

@Name56

The only option left is to reset your PC. Refer to the document HP PCs - Resetting Your Computer (Windows 10) for help.

Now reinstall the printer drivers and try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Name56]

I had to have the laptop 'cleaned' after trying these and other solutions that only worked halfway.  May have been due to corrupted OS.  

[Name56]

It still doesn't work but for a different reason.  After installation of printer and driver, test produces Print ERROR message but no explanation.  This is on a Dell Inspiron.  Lenovo laptop prints without issue.  Can more than one computer on the home network  have the all in one driver package suite?  I would think YES. 

Also when driver installation and HP online registration is confirmed, on trying to close window, I get an Exit Device Services Setup window cautioning...Are you sure you want to close this window?  If you exit, you can complete your setup later by saving this link.  "Copy link to clipboard"  Click Continue to continue setup or Close.  AFAIK, I completed the setup.  There are no other options to complete on this page but it seems I am exiting at my own risk.

[TEJ1602]

@Name56

This would further require remote assistance.

Please reach out to the HP Support in your region for further course of action.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Name56]

Cannot find the ACCEPT SOLUTION button anywhere..... You are welcome to set that flag for me.

Thank you.