Envy 6155e screen options will not display

[ZBeard]

Envy 6155e screen options will not display.  Blue-red-yellow-green dots  continue to cycle.

[Garp_senchau]

@ZBeard, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

When your HP Envy 6155e All-in-One Printer's screen options do not display, and the dots (blue, red, yellow, green) continue to cycle, it may indicate an issue with the printer's initialization or control-panel functionality. Here are some steps to troubleshoot and resolve the issue:

Restart the Printer:

• Turn off your printer by pressing the power button.
• Unplug the printer's power cord from the electrical outlet.
• Wait for about 60 seconds before plugging it back in.
• Power on the printer and check if the screen options display.

Check for Firmware Updates:

• Make sure your printer's firmware is up to date. Check the HP support site for any available firmware updates for your model.

Reset the Printer:

• Try resetting the printer to factory defaults, which can sometimes resolve display issues.

Print Diagnostic Test:

• If the printer allows, run a diagnostic test to check the functionality of the touchscreen and other components.

Inspect Cables and Connections:

• Ensure all cables are properly connected and secure. Sometimes loose connections can lead to display issues.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[ZBeard]

The firmware is current.  The suggested procedure did not result in any difference in behavior.  The colored dots still cycling until they timeout.

[Garp_senchau]

Hey @ZBeard,

Thank you for your response

It sounds like the issue is persistent, even after trying the basic steps. Since the firmware is current and the restart/reset didn’t help, here are some additional troubleshooting steps to address the problem:

Perform a Hard Reset on the Printer:

Turn off the printer.

Unplug the printer’s power cord from the outlet and disconnect any USB or Ethernet cables (if applicable).

Wait for at least 60 seconds.

While unplugged, press and hold the power button for 30 seconds to drain any residual power.

Plug the printer back in and turn it on to see if the screen returns to normal.

Check for External Interference or Power Issues:

Power Supply: Ensure the printer is plugged directly into a wall outlet and not a surge protector or power strip. Sometimes, these devices can cause unstable power.

Try plugging the printer into a different outlet to rule out any power instability or interference.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

As a final option, you can try performing a factory reset on the printer.

You may refer to this guide: Restore factory defaults on your HP printer | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[ZBeard]

I followed the instructions.  I shut down or unplugged all electrical appliances/devices in  the house and moved the printer to an outlet in another room with no success.  In addition to my network, there is 'DIRECT-6F-HP Envy 6100e series' with comment "Check password and try again."  What password?

[Garp_senchau]

Hey @ZBeard, 

Thank you for your response

When the printer shows DIRECT-6F-HP Envy 6100e series, it is broadcasting its Wi-Fi Direct network.

I suggest you refer to this guide: HP printer setup (Wi-Fi Direct) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,