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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP ENVY Photo 7134 All-in-One Printer

From my iPhone which connects to the printer using HP Smart to print either photos or documents the results are all printed in black. 
My printer is out of the warranty period.

This has happened on a few occasions in the past and I managed to correct the problem. I am an Instant Ink Customer 

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