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‎06-22-2021 07:57 PM

HP Recommended
Product: Envy 7120
Operating System: Microsoft Windows 10 (32-bit)

We lost the setup cartridges and the use setup cartridge's error is popping up, help please 

Category:
1 person had the same question
2 REPLIES 2

‎06-26-2021 01:36 PM

HP Recommended

Hi@CTNC, Welcome to the HP Support Community!

 

 

As I understand, you're getting an error message while using set up cartridges in your printer. 

 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 

Have you tried regular ink cartridges? 

 

Step 1: Make sure the ink cartridges are compatible

Step 2: Make sure the ink cartridges are correctly installed

Step 3: Clean the electrical contacts

Step 4: Reset the printer

Step 5: Clean the ink cartridge contacts again

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No

‎06-29-2021 09:14 PM

HP Recommended

Evening 

This printer display ask for the set up cartridges.   I pulled out of the plastic wrapper but not out of the shipping box. 

I can not get to hard reset  and all electronic contact have been cleaned .

It does not allow for any other menu choices 

 

My office number is 512 218 1222 ext 215 

 Can we set up a time for a phone call and assistance please 

   Vernon Christie 

    

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