Envy 7155 stuck on load screen, can't update firmware.

[DanRegalia]

I am stuck at this loading screen on my printer.  I cannot connect to it via USB, and I can't install drivers to connect to it.  It's not recognizing.

I tried these methods:
unplugging it for 60 seconds
Removing ink carts and turning on to do a warm-boot

Unplugging, holding down power for 15 seconds, plugging in

None of these techniques work to get it to a position where I can update the firmware.  So, what's the next step? 

Thanks!

[Treeko]

Hi @DanRegalia 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing printer display stuck issues with HP ENVY Photo 7155 All-In-One Printer.

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[DanRegalia]

Just wanted to let you know that the link did not work.  Because the screen is not loading to a menu where I can get to the control panel, (Never loads past the screen) there is no way to connect it to the network.  It doesn't recognize anything. 

I need a way to get past the loading screen, or force it to finish booting up.

Is there another way to do this?

thanks

[Treeko]

Hi @DanRegalia 

Please confirm if it stuck in the HP logo or is blank.

Take care and have a good day.
 

Treeko
HP Support

[Bernard42]

         Hello DanRegalia,

Install HP Smart app to complete setup and support

Install HP Smart app to setup and use your Printer

• HP Smart will help you connect your printer, install driver, offer print, scan, fax, share files and Diagnose/Fix top issues. Click here to learn how to setup your Printer successfully (Recommended).
• Creating an HP Account and registering is mandatory for HP+/Instant-ink customers. It also helps in accessing assisted support options and more.

NOTE:

• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Creating an account on Microsoft Store to download HP Smart app is optional.

Install

                                    Excellent Day.

            * Click on YES button  to say thanks, 

            * Click on the button Accepted Solution if the question is answered.

                 Best regards,

[DanRegalia]

HP logo is showing.  If you look at my original post, that's the exact screen that it's stuck on.

~Dan

[DanRegalia]

It's been a few days... checking to see if there are any updates, or ideas...Thanks

[DanRegalia]

As stated to @Bernard42

1.  Can't install or connect, since the printer cannot be detected.

2.  USB Connections don't work for anything unless the printer is detected.

3.  Printer is not completing boot sequence. 

I feel like you are a bot, and have no real good information, just random general non-specific solutions in an effort to build credibility on the site, and then start dropping fake links to harmful software.  I have alerted the moderators.

[Theres99]

Is there a solution to the printer being stuck, or can I have it repaired, of do I just need to purchase a new printer?  I need some type of solution because I have been trying for a week to print.

[DanRegalia]

Hey @Theres99,

Sadly, I never got any help on this.  I feel like there is no real support solutions.  I ended up throwing out the printer and I went out and bought an Epson 2800 EcoTank. 

It works well, was cheap enough, and I didn't have to pay 60 bucks for new ink.  Best of luck, but as far as HP Support goes, don't bother.  I honestly feel like these forums are only monitored by bots and over seas accounts trying to 'rep up' their scores to keep their jobs.  Management may only be looking for scores on this.