Envy 7620 driver can't be loaded/found

[hikerbecky]

After running HP print/scan doctor, message was that driver was missing for printer.  Scanning and faxing work; but printer is not an option when I try to print something.  I have performed the following and nothing is working:

1.  Unplugged printer, desktop and router.   Rerun the wireless wizard.  

2.  Run the HP Print and Scan Doctor -- said to install driver

3.  removed printer from  settings/device manager and reinstalled software.  Still no luck.  

Now what?

[Mans]

@hikerbecky 

Hello,

In order to palliate this issue, please try the following solution:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click HP ENVY 7640 series, then Remove device and Yes.
4. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
5. Type printui /s /t2, then press Enter. The Print Server Properties window opens in the Drivers tab.
6. Select HP ENVY 7640 series, then click Remove..., and then select Remove driver and driver package.
7. Click OK, then Yes, and then Delete.
8. Restart the computer.
9. Launch the printer software installed on the desktop and click Connect a new printer.
10. Select Manual Setup, then Next, and select Wireless, and then Next.
11. Select name printer, and then Next.
12. Follow the on-screen instructions to complete the printer installation.
13. Try to print and scan.

If the issue persists, please configure a new Port as follows:

1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
4. Select Standard TCP/IP Port and click New Port....
5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
6. Once the port is added, click Finish and close all windows.
7. Try to print.

Don't hesitate to contact us in case of need.

Best regards,

[hikerbecky]

Unbfortunately neither solution worked.   My printer doesn't appear as shown in the clip I've included below.  I don't know what to do.

[Mans]

@hikerbecky 

Hello and thanks for your return,

Please use the HP ENVY 7640 series Full Drivers and Software to install the printer.

Do not hesitate to contact us in case of need.

Best regards,

[hikerbecky]

I did load the complete package as you described by using the link you provided.  However, I am still unable to print.  At least the printer shows up as an option to use for printing now;  however, when I push the button to print, I receive and error message that says "error in printing.  

[Mans]

@hikerbecky 

Thanks for your return,

In order to palliate this incident, please follow the following procedure:
1. Uninstall printing software:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP ENVY 7640 series Basic Device Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Follow the instructions on the screen to complete the uninstall of the printer.
6. Restart the computer.

2. Launch the registry editor:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP ENVY 7640 series folder in the way:

• C:\Program Files\HP
• C:\Program Files (x86)\HP
• C:\ProgramData\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

• C:\Windows\System32\spool\drivers\x64.
• C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

• On the keyboard, tap the Windows and X keys simultaneously.
• Click Command Prompt (Admin), and then Yes.
• Type net stop spooler, then press Enter.
• Rename the file.
• Type net start spooler, then tap Enter.

5. Launch a new installation of the printer with the previously downloaded full drivers and software.

Please let inform us if the issue is solved!

Cheers,

[hikerbecky]

I got stuck at the number 3 step entitled Delete the HP Envy 7640 series folder in the way:    I don't know where to find the C drive.  I can't figure out what I am being asked to do.   This is what my registry editor looks like after I and deleted the Hewlett-Packard per your instructions.  I don't know what the next step is to do.  Thanks!

[Mans]

Hi, @hikerbecky 

If the data is not present in the registry editor, then you can skip this step and go to the next steps.

Don't hesitate to contact us in case of need.

Cheers,