Envy 7800 does not recognize pc when scanning from Envy 7800 to PC

[Davawa]

HP , 

with yet another BIG dissapointment to HP .

Customercare is only available by phone on the times that I'n from , home working.

I think I must be home for this problem.

So another option :  a forum with experts , I think they are all on Holiday.

My recent askes questions in another part of this forum I didn't get any reply at all .

Wow HP , big dissapointment < I'm sorry I bought this product , Excuse but I'm little pissed spending so much time in solving this problem .

So another try in another part of this forum : 

Envy 7800 does not recognize pc when scanning from Envy 7800... - HP Support Forum - 6796152

Hi All , 

My Envy 7800 :  

HP ENVY Photo 7800 All-in-One Printer series

  Y0G50B  

firmwareversion :  PALSUPPPXN003.1829A.00

is having problems whem scanning from Envy to PC via touchmenu button on Envy :  via Scanning to computer I can select worklaptop , but my home pc ( Win 7 32 bit all updates ) is not recognized ....

I can ping the printer  , everything else on the printer seems to work fine .

Even when I'm starting a scan from my PC it works fine  . it scans to a designated folder .

Only when I'm starting the scan on the printer trying to select my PC , my PC is not recognized ...

When I've reached the printer via a webbrowser via tab webservices  : everything on that page is switched on and connected.

Tried HP Scan doctor : no problems found ...

Removed the printer in 'Devices ' and let Windows find the printer again :   it was not automaticly recognized : I had to choose the printer from the list windows suggested...

Any one a suggestion or even beter a solution ? 

I've spend too much time in solving this problem 

So why does the Envy 7800 not recognise my PC when selecting a scan on the TouchScreen / frontside controls of the printer ?

Thanks in advance , 

kind regards     Danny  

[Barachiel · Accepted solution]

@Davawa

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

I recommend you delete the driver and root level and retry, follow the steps below: 

1)In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers 

Once done, follow this link, do a quick search with the product number, select the right operating system, and install the full feature driver software. 🙂

Keep me posted, 

If the information I’ve provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That’ll help us and others see that we’ve got the answers! 

Good Luck. 🙂

[Davawa]

Hi Barachiel ,

With your help the problem is solved .

Thank you very much !!!!  

I'm glad after trying a very long time to find solution .

Thanks again

regards    Danny 

[DavidSMP]

@Davawa,

I am glad that it worked. As @Barachiel is out for the day, I am responding on his behalf.

Thanks and have a blessed week ahead.

[Davawa]

Hi All , 

the problem was solved for a short time , same problem occured again :    everything works fine except one thing as mentioned before :

When scanning and trying to send a scan direct to my pc in the network ( buttons on touch screen printer ) my pc is not recognized at all like before . 

The is asking for software ...

Nothing's changed on my pc  , it did work before . 

Why is my pc not recognized by the Envy ?  

waiting for your reply 

regards ,  Danny 

[DavidSMP]

@Davawa,

I reviewed the post. Thanks for the update. It is great to hear from you again and your patience is greatly appreciated. Please try all the relevant steps from this link: https://support.hp.com/in-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/document/c... (HP Printers - Network Scanner Connection Error (Windows)

Now check if the issue gets fixed.

Thanks and have a great week ahead and keep me posted.