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‎09-04-2020 07:28 PM

HP Recommended
Product: Envy 7858
Operating System: Microsoft Windows 10 (64-bit)

Tried to download and install recomended updates. They failed and screwed up my drivers. Can't figure out how to reinstall. HELP

1 person had the same question
1 REPLY 1

‎09-04-2020 09:08 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
https://support.hp.com/gb-en/drivers/selfservice/swdetails/hp-envy-photo-7800-all-in-one-printer-ser...
3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software
https://goo.gl/jeDsAm

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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